Lumbra doubles on-time delivery for its top accounts
A B2B logistics company linked carrier events to contracts and renegotiated with the two carriers that caused most late deliveries.
2.4×
on-time rate for top 50 accounts
Industry
Logistics
Sources connected
Billing · CRM · Support desk · Product events
The question
Which late deliveries cost us revenue? The team knew lateness was up but not where it hurt.
What the answer showed
Two carriers on two routes accounted for 61% of late deliveries to accounts with penalty clauses.
What changed
Those routes moved carriers. On-time delivery for the top 50 accounts rose from 38% to 91%.
Every late parcel now has a thread back to the depot, the carrier and the customer's contract. That changed the conversation with our carriers.
Tomas Reyes, VP Operations
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